Stitch & Rivet Privacy Policies and Terms of Service

Privacy Policy

This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address

This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps


We share this information with Squarespace, a website analytics provider, to learn about site traffic and activity.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses. These functional and required cookies are always used, which allows Squarespace, our hosting platform, to serve this website to you securely. These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

We share this information with Google Analytics, a website analytics provider, to learn about site traffic and activity. You can read Google Analytics privacy policies here:


We share this information with Meta, a social media company, to occasionally use ads and gather information about site traffic and activity. You can read Meta’s privacy policies here.


When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your belt size)
Email address
Name
Phone number

We share this information with Squarespace, our online store hosting provider so that they can provide website services to us. Our payment processor(s) [stripe, paypal] will also collect payment information from you. You can read their privacy policy at [stripe, paypal]. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.


This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.


We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We will share your contact information with Squarespace, our email marketing provider so that they can send these emails on our behalf. Read the Squarespace privacy policies here.

Terms of Service

Orders:

By placing an order with us you will be understood to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact Stitch & Rivet before placing an order with us either by email or via postal mail at 
Stitch & Rivet
PO Box 26
Haymarket, VA 20168

By placing an order via this website, you are offering Stitch & Rivet to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order for a product, we will confirm that your order has been received. This is not a confirmation that your offer to purchase the goods has been accepted. A transaction for the sale of our products will only exist once an order has been accepted, payment processed, and the item(s) shipped to you. Once your order has been shipped, the completion of the contract between Stitch & Rivet and yourself takes place.

We cannot complete orders due to, but not limited to, the following reasons:

  • The product you ordered is unavailable in stock

  • We are unable to authorize your payment through our payment processor

  • If we have made errors in pricing or descriptions in our listings

  • If you fail to meet the criteria for shipping, for example, you are not located within the United States

  • You have previously attempted to return products that are not eligible for return or otherwise misrepresented yourself in a previous transaction

If there are any problems with your order, you will be contacted by Stitch & Rivet as soon as the issue is noticed. We reserve the right to reject any offer of purchase by you at any time. Stitch & Rivet, LLC will make every effort to keep the details of your order and payment secure, but we cannot be held liable for any loss you may suffer if a third-party service provider of ours (not limited to payment processors, shipping software, or website service providers) access any data you provide when ordering from Stitch & Rivet. Please see each service provider’s ToS for any additional information.

Product Pricing & Descriptions

Each product or service listed for sale on our website is subject to its product description. We will make all reasonable efforts to ensure that all details, descriptions, and prices of products listed on our website are correct and any updates are made in a timely manner. If a product is not available as described in the listing, someone will reach out via email. We reserve the right to update, remove, or edit any listing on the website at any time and for any reason. Please see our Policies page for our full refund and exchange policies.

Payments and Taxes

All prices in listings are exclusive of sales tax. Any sales taxes we must collect are automatically added before checkout is complete. Some states and municipalities require consumers to report and remit sales taxes for their online orders, and for orders that fall under this requirement, the buyer agrees to remit all appropriate taxes to their municipality. All cardholders are subject to validation checks and authorization by the card issuer and the payment processor. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delays or canceled orders for non-payment. 

To be eligible to purchase products on this website, you must: 

Provide your real name, phone number, e-mail address, payment details, and other requested information

Provide an accurate shipping address

Provide a valid form of payment acceptable to our checkout provider (Stripe, PayPal)

By placing an order, you specifically authorize us to transmit information (including any updated information) or to obtain information about you to and from third parties, including but not limited to your debit or credit card number, billing address, and other items of personal information to authenticate your identity, to validate your credit card, to complete a transaction, to ship and order, and to remit required taxes. 

Returns and Cancelations:

Tickets or deposits for services (not limited to workshops, classes, stamping events) are non-refundable. However, they may be transferred from you to another party. The only time a service is refundable is if Stitch & Rivet cancels a service or workshop.

We will try to cancel retail items until the time an item has shipped or, in the case of made-to-order items, until the item is cut (generally 2-3 days). If you wish to cancel an order, you must reach out via email with your order number. If your item has shipped, that order is subject to the returns and exchanges policies below.

Product Returns and exchanges- are available for full-price retail product orders within three (3) days of delivery. 

  • Items purchased from late November through December as holiday gifts have an extended exchange timeframe, and all exchanges must be completed by January 15th. Items for holiday exchange must be unused, and personalized items cannot be returned or exchanged, with no exceptions.

  • No exchanges, refunds, or cancellations are allowed on customized, personalized, second sales, flash sales, discounted items, or gift cards/e-gift cards/gift certificates.

  • The buyer is responsible for all shipping costs associated with a return or exchange, and the shipping must include a tracking number. Please let us know if you want us to email you a label and deduct the cost from your return.

  • Due to the handmade nature of our products, we do not offer returns or exchanges on used or unsaleable products.

    • If a product is not in perfect unused condition, it will not be accepted for return and will be shipped back to the customer at their cost. 

  • Once returned to S&R, the item will be refunded less actual initial shipping costs and a 3.75% transaction fee that card processing companies charge us, and they do not refund us. 

  • Please email us if you are making a return or exchange so we know your package is on its way.

  • Please include a note in your return or exchange with your order number and address.

    Return Address:
    Stitch & Rivet LLC
    PO Box 26
    Haymarket, VA 20168

If we update our privacy policies or terms of service, we will make those updates on this page. Last update: August, 2024