Stitch & Rivet Privacy Policies and Terms of Service

Privacy Policy

This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited before coming to this website
Your IP address

This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps

We share this information with Squarespace, a website analytics provider, to learn about site traffic and activity.
This website uses cookies and similar technologies, small files or pieces of text that download to a device when a visitor accesses a website or app. If you would like information about viewing the cookies dropped on your device, you can visit the cookies Squarespace uses. These functional and required cookies are always used, allowing Squarespace, our hosting platform, to serve this website securely. These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

We share this information with Google Analytics, a website analytics provider, to learn about site traffic and activity. You can read Google Analytics privacy policies here:

We share this information with Meta, a social media company, to occasionally use ads and gather information about site traffic and activity. You can read Meta’s privacy policies here.

When you buy something on this website, we collect your personal information to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your belt size)
Email address
Name
Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide us with website services. Our payment processor(s) [Stripe, PayPal] will also collect payment information from you. You can read their privacy policies at [Stripe, PayPal]. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to improve your checkout experience.

Squarespace hosts this website. Squarespace collects personal data when you visit this website, including:
Information about your browser, network, and device
Web pages you visited before coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We will share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf. Read the Squarespace privacy policies here.

Terms of Service

Orders:

By placing an order with us, you will be understood to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact Stitch & Rivet before placing an order with us either by email or via postal mail at 
Stitch & Rivet
PO Box 26
Haymarket, VA 20168

By placing an order through this website, you agree to purchase the goods detailed in your order under the described terms.

Once you have placed an order for a product, we will confirm that it has been received via your email address. If you need to update your email address or shipping address, you must email us before your order ships. When your order ships, we will provide you with a valid tracking number via our shipping software (Shippo or something similar). We are NOT RESPONSIBLE for orders shipped to incorrect addresses or items stolen after delivery. Please email us for signature delivery before placing your order if package theft is a concern in your area.

We cannot complete orders due to, but not limited to, the following reasons:

  • The product you ordered is unavailable in stock

  • We are unable to authorize your payment through our payment processor

  • If we have made errors in pricing or descriptions in our listings

  • If you fail to meet the criteria for shipping, for example, you are not located within the United States

  • You have previously attempted to return products that are not eligible for return or otherwise misrepresented yourself in a previous transaction

  • If your transaction is flagged as “suspicious” by our payment processor.

If there are any problems with your order, Stitch & Rivet will contact you as soon as the issue is noticed. We reserve the right to reject any offer of purchase by you at any time. Stitch & Rivet, LLC will make every effort to keep the details of your order and payment secure. Still, we cannot be held liable for any loss you may suffer if a third-party service provider of ours (not limited to payment processors, shipping software, or website service providers) accesses any data you provide when ordering from Stitch & Rivet. Please see each service provider’s ToS for any additional information.

Product Pricing & Descriptions

Each product or service listed for sale on our website is subject to its product description. We'll make all reasonable efforts to make sure that all details, descriptions, and prices of products listed on our website are correct and any updates are made promptly. Someone will email you if a product is unavailable as described in the listing. We reserve the right to update, remove, or edit any listing on the website at any time and for any reason. Please see our Policies page for our full refund and exchange policies.

Payments and Taxes

All prices in listings are exclusive of sales tax. Any sales taxes we must collect are automatically added before the checkout. Some states and municipalities require consumers to report and remit sales taxes for online orders. For orders under this requirement, the buyer agrees to remit all appropriate taxes to their municipality. All cardholders are subject to validation checks and authorization by the card issuer and the payment processor. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delays or canceled orders for non-payment. 

To be eligible to purchase products on this website, you must: 

Provide your real name, phone number, e-mail address, payment details, and other requested information

Provide an accurate shipping address

Provide a valid form of payment acceptable to our checkout provider (Stripe, PayPal)

By placing an order, you expressly authorize us to transmit information (including any updated information) or to obtain information about you to and from third parties, including but not limited to your debit or credit card number, billing address, and other items of personal information to authenticate your identity, to validate your credit card, to complete a transaction, to ship and order, and to remit required taxes. 

Returns and Cancelations:

Tickets or deposits for services (not limited to workshops, classes, stamping events) are non-refundable. However, they may be transferred from you to another party. A service is only refundable if Stitch & Rivet cancels a service or workshop.

We will try to cancel retail items until they have shipped or, in the case of made-to-order items, until they are cut (generally 2-3 days). If you wish to cancel an order, you must email us your order number. If your item has shipped, it is subject to the returns and exchanges policies below.

”Pre-order” bags are subject to a 20% restocking fee for any returns or cancellations.

Product Returns and exchanges are available for full-price retail product orders within three (3) days of delivery. 

  • Items purchased from late November through December as holiday gifts have an extended exchange timeframe. All exchanges must be completed by January 15th. Items for holiday exchange must be unused, and personalized items cannot be returned or exchanged, with no exceptions.

  • No exchanges, refunds, or cancellations are allowed on customized, personalized, second sales, flash sales, discounted items, or gift cards/e-gift cards/gift certificates.

  • ”Pre-order” bags are subject to a 20% restocking fee for any returns or cancellations.

  • The buyer is responsible for all shipping costs associated with a return or exchange, which must include a tracking number. Please let us know if you want us to email you a label and deduct the cost from your return.

  • Due to the handmade nature of our products, we do not offer returns or exchanges on used or unsaleable products.

    • If a product is not in perfect unused condition, it will not be accepted for return and will be shipped back to the customer at their cost. 

  • Once returned to S&R, the item will be refunded less the actual initial shipping costs and a 3.75% transaction fee that card processing companies charge us, and they do not refund us. 

  • Please email us if you are making a return or exchange so we know your package is on its way.

  • Please include your order number and address on the note inside your return or exchange.

    Return Address:
    Stitch & Rivet LLC
    PO Box 26
    Haymarket, VA 20168

If we update our privacy policies or terms of service, we will make those updates on this page. Last update: February, 2025